Return & Cancellation Policy
Quick Returns
Feel fully secure and peaceful while buying our power-filled supplements at Morlay Nutrition! Quick returns are valid for missing, damaged, and wrong items. If you have received a damaged, missing, or incorrect item as per your order or description mentioned on our official website, you need to escalate this issue within 24 hours along with parcel opening video and images of the defected product after receiving the order. Click the picture and video of the delivered package and product and send us at writeus@morlay.in. Also, you need to intimate us on call/WhatsApp on our customer helpline number +91 7733 99 7734.
Points you need to take care of while returning the products: Nutritional products:
• The product should be in original packaging and sealed in condition.
• Used products or opened boxes should not be considered under the return policy.
• If the consumer got any infections, rashes, stomach aches, flavor likable or dislike should not be applicable for returns. Our supplements are authentic and lab-tested manufactured under the visions of well-experienced manufacturers or staff, still, we always recommend our customers to consult with their doctor, fitness trainer, or nutritionist before taking the direct consumption he/she is struggling with a major health concern.
• No exchange will be given by the company.
Fitness Equipment/Accessories
Fitness equipment or accessories like shakers or gym bags are irreplaceable in case of manufacturing defects. T-shirts are only considered for returns if found under manufacturing defects.
Below products are not considered under return policy:
• Product damage occurred due to misuse of the product.
• If consumer or buyer use or consume our product.
• Combos supplements or products won’t be taken aback as a single unit.
• If the returned product is found without original packaging and accessories, consisting of the original box packed by the manufacturer.
Please feel free to call on +91 7733 99 7734 or send us a mail writeus@morlay.in in case of query or concern regarding our return policy. Our MorlayNutrition team will guide you better for the complete return process.
Cancellation policy
We guide you to place the order after checking all the relevant details mentioned on the website. Our products are verified and authentic. In case you need to cancel the order for any specific reason, you have to inform us immediately through a call on our customer helpline number +91 7733 99 7734 or mail us at writeus@morlay.in.
You have to send your cancellation request within 8 to 9 hours. Ordered Products are not eligible under the cancellation policy if the product is already dispatched for shipment.
Replacement Policy
If an item you ordered was found to be faulty or wrong product and we replaced it, you have the right to replace your order in respect of the replacement within 24 hours starting from the date of delivery.